Customer Reviews

Do you have an experience with Aspen you’d like to share? Please submit your review of Aspen Home Health Care and Hospice Services. Whether positive or negative – we want to hear from you! With 99% of Aspen’s customers reporting that they are satisfied with the services they received, we want to hear from you so we can share your stories, and if you’ve had an issue, we want to know so we can improve. Share your story.

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Average rating:  
 4 reviews
by Cynthia Labutta on Aspen Healthcare Services
Excellent Care

Aspen Hospice is wonderful. They continually keep nume informed about every aspect of my dad's care. They anticipate his every need before I can even voice a concern. They are available 24 hours a day. I have such peace of mind because of the care they give my dad.

Hi Cynthia,
Thank you for your thoughtful review. We appreciate you.
Aspen

by CJ in Lewisville on Aspen Healthcare Services
SO GRATEFUL

In May of 2017 my mother was in a care center for physical therapy, quickly progressed to stage 4 congestive heart failure. She was a stroke, cancer, and pace maker survivor and just wanted to come home. For the previous year she had used Aspen for personal care, with great success. Naturally, we requested them as our Hospice provider. Aspen worked over the weekend and all day on Monday to make it possible for her to be transported home. Patient Liaison, Rhonda was on the phone with me by 6.30am the following day to follow up with nurses and family concerns. The nurses that came in were professional, yet compassionate, gentle and informative. My mother and family were treated with the utmost respect throughout the end of life process. We have worked with Hospice in other cities, and Aspen is definitely a superior organization. We would definitely recommend them for any service they offer.

by Jane Nightingale on Aspen Healthcare Services
Excellent Care!

In January 2016, our loved one required hospice care. Having worked with other hospice agencies previously, I had many expectations. I am writing this review because Aspen exceeded all of those expectations. From beginning to end, they exhibited compassion, professionalism, and stability during a time of need. In the early stages of qualifying for hospice care, there were many administrative difficulties in getting the patient released from a home health agency and admitted to hospice. Both Allyson and Elisheba worked tirelessly to ensure that every i was dotted, every t crossed. They kept us in the loop regularly and consistently making sure that all questions were not only answered but answered promptly and thoroughly. Then came the next steps, Roxane came to perform the evaluation. She instantly bonded with those of us involved. She showed compassion, care, and concern. We could not have imagined having had another nurse take care of our loved one. Fortunately, we did not have to. She remained the nurse for the duration of our time with Aspen. Roxane was everything that we could have hoped for. She cared so deeply, she was ALWAYS kind, patient, and understanding. If there was a question, it was addressed right away, any need also was addressed right away, all medical changes were communicated clearly and frequently. If not present when she was there, the visit was always followed by a phone call to explain all changes, progress, etc. and ample opportunity was given to answer questions. Roxane is an amazing and compassionate nurse and any patient would be blessed to have her on their team. Another valuable team member was Araba. Araba (Social Worker) was so helpful in so many areas. Araba stayed in close contact with us at all times making sure that any needs were being addressed and being addressed quickly. From placement services to volunteer help and everything in between, she stepped up to the plate, day or night to handle every detail or direct us to someone that could if she couldn't. At one point in the journey, we needed after hours assistance from a nurse. We were very fortunate to have had Mary one night and Danette another night. In both cases, we were so very pleased with the response. Prompt attention was given to our situation. We were made to feel like our situation was the most important and pressing at the moment regardless of what else was going on. We were given immediate instruction followed by appropriate visits. Both Mary and Danette were beautiful examples of people with kind hearts who showed up in a moment's notice to be of assistance. At every turn, Aspen instilled both comfort and confidence in those of us who were caring for loved one. We could never thank you all enough for walking with us through this journey. We could not have chosen a better team and we are eternally grateful to each of you.

Excellent Service and caring staff

We love our patients. Aspen provides home healthcare, hospice, and private-duty nursing throughout Dallas, Ft. Worth, and the surrounding areas. When you are ill or recovering from an injury, there is no place you would rather be than at home with the people you love. A comfortable, familiar environment has been proven to help speed recovery.